Product tour

One governed surface for the whole ServiceNow delivery loop

Aitheor plans, builds, reviews and ships ServiceNow change on the official SDK. AI does the drafting; your governance decides what reaches production. Below is every capability, with the surfaces you actually work in.

Book a demo Back to overview
01 · Governed delivery

Plan, approve, deploy. Nothing ships without sign-off.

Every change moves through the same governed path: AI produces a plan, a reviewer approves it, and only then does it build and deploy. The approval gate is not optional, and not a setting you can quietly skip.

A clear plan before any code is generated
Human approval gate between draft and deploy
Build only runs against an approved plan
Every transition recorded for the audit trail
aitheor, HRSD onboarding-flowrunning
1
Plan
4 artifacts, 1 flow, 2 tables
approved
2
Approval
signed off by A. Okafor
passed
3
Quality gate
52 checks, 0 blockers
passed
4
Deploy
dev to test promotion
running
prod gate, awaits a second approval
Architect Design Document, ADD-2041draft
Onboarding case auto-assignment
Introduce a Flow that routes new hr_case records to the regional fulfillment group based on location.country[1]. Reuses the existing assignment-rule pattern[2] rather than a new business rule.
Sources
✓instance, sys_dictionary, hr_case.location
✓ServiceNow docs, Flow Designer assignment
ERD diagram, comingFlow map, coming
02 · Design & discovery

Design documents that cite their sources

Before a build, Aitheor writes the design and discovery document: what is changing, why, and what it touches. Claims are cited back to your instance and to ServiceNow standards, so reviewers trust the plan instead of re-deriving it.

Architect-grade design document per change
Inline citations to instance facts and standards
Scope, impact and dependencies spelled out
Embedded ERD and flow diagrams (coming)
03 · Research & Docs Q&A

Answers grounded in official ServiceNow docs

Ask a platform or how-to question and Aitheor answers from the official ServiceNow documentation, with real, clickable citations. Platform behavior comes from the docs, not from a model guessing.

Scoped to ServiceNow official documentation
Numbered citations with source links
Never answers platform behavior from memory
SDK questions answered from the SDK itself
assistant, docs mode
How do ACLs evaluate for a scoped table?
grounded answer
Record ACLs evaluate from most specific to least specific, table then field, and the user must pass every applicable rule[1]. Cross-scope access also honors the application's runtime access policy[2].
[1] docs.servicenow.com, Access control rules [2] docs.servicenow.com, Application access
scan, 124 objectsscanning
3
high
11
medium
24
low
86
passed
GlideRecord query without indexperformance→ story
ACL missing on custom tablesecurity→ story
Hardcoded sys_id in scriptmaintainability→ story
04 · Scan & Review

Checks that turn into fixable work

Aitheor scans your app against a growing library of ServiceNow-specific checks for security, performance, maintainability and best practice. Findings do not just sit in a report: each becomes a story you route through the same approval-gated self-heal as any other change.

A growing library of ServiceNow-specific checks
Findings become tracked, assignable stories
Approval-gated self-heal, not blind auto-fix
Severity and category on every finding
05 · Manage

Know your estate before you upgrade it

Manage keeps a live inventory of the apps and plugins across your instances and runs an upgrade-readiness check, so a family upgrade is a known quantity. See what is installed, what skipped customizations will collide, and what to test first.

App and plugin inventory across instances
Upgrade-readiness check before you commit
Customization collisions surfaced up front
A test list ranked by risk
Upgrade readiness, Xanadu to Yokohama
19 skipped customizationsreview before promote
HR Service Delivery v23.17 collisions, high
ITSM Core v8.49 collisions, medium
Custom, Asset Sync v1.23 collisions, low
deploy canvas, 3 environments
devdeployed
testpromoting
prodawaiting
test landing verified, 0 driftsnap-7733 ready
06 · Deploy canvas

Promote across the estate, dev to test to prod

The deploy canvas shows your instances as a pipeline and moves change between them under the same approval gates. Promote dev to test to prod, verify each landing, and keep a snapshot you can roll back to if something is off.

Visual dev to test to prod promotion
Per-environment approval gates
Deploy verification after each landing
Rollback snapshots on every promote
07 · Key links

One jump to the place you actually need

Aitheor keeps the direct links a delivery team needs in one place: the portal, the catalog item, the dashboard, the flow you just changed. No hunting through application navigator, one click to the live object in your instance.

Direct links to portals and catalog items
Jump straight to dashboards and flows
Opens the live object in your instance
Stays with the project, ready for the team
key links, HRSD onboarding
Employee portal
esc
Onboarding catalog
sc_cat_item
Cases dashboard
pa_dashboard
Assignment flow
sys_hub_flow
Approval rules
sysrule
Region group
sys_user_group
assistant, project + instance
Why is @incident.assignment_group empty on new records?
/troubleshoot /docs /review /build
checked your instance
The assignment rule on incident is inactive on this instance, so no group is set on insert. Two records in the last hour are affected.
08 · AI assistant

An assistant that knows your real entities

Talk to your project and your instance. Mention real tables, flows and records with @, drive Aitheor with slash commands, and ask it to troubleshoot a live instance. It works against what is actually there, not a generic chatbot guess.

@-mention real tables, flows and records
Slash commands for build, docs and review
Live instance troubleshooting
Works from your real instance context
09 · Security & governance

Built for the security review

Aitheor is built for banks, government and regulated enterprises. The controls procurement asks for are in the product, not on a roadmap slide.

Identity & access
SSO via SAML / OIDCGranular RBAC + custom rolesApproval workflows
Encryption
AES-256 for secrets and keysKeys stay server-sideTLS in transit
Tamper-evident audit
Hash-chained audit logOCSF / CEF SIEM exportEvery change verifiable
Your boundary
Self-hosted or air-gappedBring your own AI modelWhite-label branding

Full posture, sub-processor list and DPA available under NDA.

10 · At a glance

Everything in the box

Governed delivery
Plan, approve, quality gate and deploy, with a hard sign-off gate.
Cited design documents
Architect-grade design and discovery with sourced citations.
Embedded diagrams
ERD and flow diagrams inside the design document (coming).
Research & Docs Q&A
Answers grounded in official ServiceNow docs with citations.
Scan & Review
A growing library of ServiceNow checks; findings become stories.
Approval-gated self-heal
Fix findings through the same governed path, never blind.
Upgrade-impact analysis
See collisions and risk before a family upgrade.
App & plugin inventory
A live view of what is installed across instances.
Deploy canvas
Visual dev to test to prod promotion across the estate.
Rollback & verification
Snapshots and landing verification on every promote.
Entity-aware assistant
@-mention entities, slash commands, live troubleshooting.
Bring your own AI
Anthropic, OpenAI, Google or local models via Ollama.

See it run on your own instance

Bring a real change and we will walk it through the governed loop, plan, approval, quality gate and deploy, on your estate.