Governed AI delivery · on top of ServiceNow

Your ServiceNow development team, multiplied by AI

Build, debug and modernize ServiceNow with autonomous AI agents. AI drafts; your governance decides what ships.

Book a demo See it in action
aitheor · delivery pipeline · governed running
01
Import story
STRY0051341
02
Research & ground
SDK · instance · community
03
AI drafts plan
70 artifacts proposed
04
Quality gate
critic + linter
05
Generate code
54 artifacts · tests
06
Deploy & verify
installed · v0.0.1
build passed 54 artifacts · 12 auto-corrected · verified on instance v0.0.1
Built for regulated industries
Banking Government Healthcare Insurance Telecom Energy & Utilities Manufacturing Public Sector Banking Government Healthcare Insurance Telecom Energy & Utilities Manufacturing Public Sector
01 / How it works

From a backlog story to a deployed app, governed end to end

Six steps. Every one of them transparent, reviewable, and logged.

aitheor · x_int46_req · governed step NaN / 06
02 / Why teams switch

Most AI tools generate and hope. Ours is governed by design.

A four-layer quality system wraps every build, so what ships follows ServiceNow best practice, not the model's guesswork. It even reviewed the story that built this very platform.

L1
Best-practice rulebook
Catalog variables over OOTB fields, group-based fulfilment, Flow Designer over legacy Workflow, enforced on every plan and build.
L2
Architect-critic pass
A second AI review rewrites the plan against the rulebook before a human ever sees it.
L3
Deterministic linter
Code-level checks strip anti-patterns regardless of what the model produced.
L4
Learnings loop
Approve a correction once and it becomes a permanent org guardrail on every future build.
SME review · quality gate best practice
✓
Removed custom roles: gate fulfilment via assignment group
supportability
✓
Removed field ACLs on catalog variables: use variable roles + UI policy
security
✓
New table missing ACLs: added read / write / create
security
✓
Legacy Workflow → Flow Designer subflow
best practice
→ 12 auto-corrected 4 awaiting approval
03 / Platform

One workspace for the entire delivery lifecycle

Story intake, AI planning, build, review, pipelines and deploy, all on the SDK you already trust.

INTAKE
Story-driven delivery
Import from ServiceNow, Jira or ADO. AI turns each story into a reviewable, editable build plan.
STRY0051341
→
build plan · 70 artifacts
GROUNDING
Grounded AI
Every artifact is grounded in real ServiceNow documentation. It builds; it never invents.
sdk-docs/glide-record.md
sdk-docs/flow-api.md
community/best-practice.md
PIPELINES
Pipelines & promotion
Promote one artifact across environments with approval gates.
dev test prod
PORTABILITY
Two-way update-set sync
Bring legacy update sets in, transform, push back, with rollback.
legacy.xml
⇌
app.now.ts
MODELS
AI in, or bring your own
Claude, GPT, Gemini, Bedrock or local Ollama, with failover.
model:
Claude
GPT-4o
Gemini
Bedrock
Azure
Ollama
CONSOLE
Live build console
Watch the agent ground, write and compile in real time.
▸ grounding…
✎ writing 54 artifacts
✓ verified on instance
GOVERNANCE
Governance evidence
Every change ships with an Architect Design Doc and an SBOM / AI-BOM.
ADD ✓ SBOM ✓
04 / See it in action

The real workspace, in every scenario

Eight real builds (ITOM, GRC, Portal, HR, CMDB, Integration Hub, catalog and migration), each on the actual project surface.

aitheor · x_int46_itom deployed
StoriesFilesConsoleValidatePipelineHistoryInstance
ITOM Discovery & MID Server troubleshooting
▸grounding in discovery, scriptinclude-api, scripted-rest-api
✎writing ScriptInclude MidServerHealthUtils (Now.include JS)
✎writing Discovery sensor handler + heartbeat business rule
🔎quality gate: scoped GlideRecord, setLimit, no global ✓
✓build passed · 5 artifacts · verified on instance
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05 / Built for the whole team

Every role on the delivery committee, covered

Platform owner
Enforce standards org-wide. Every change is planned, reviewed and logged in a tamper-evident trail.
Architect
AI drafts; your rulebook decides. Approve plans, set guardrails, keep the platform supportable.
Developer
Skip the CLI grind. Ground, build and verify in one place; edit the ServiceNow code by hand any time.
Business analyst
Turn a written story into a working app preview; no scripting required to see it take shape.
06 / Security & compliance

Security and compliance, built in

Security and auditability are not an add-on. They're how the platform is built.

Enterprise SSO & RBAC
SAML / OIDC SSO with SCIM provisioning, granular roles, and per-instance OAuth with least-privilege scopes.
Encryption & key isolation
AES-256-GCM for secrets and BYO-AI keys, decrypted only server-side. SSRF-guarded outbound calls.
Tamper-evident audit
Hash-chained audit log with verification, plus OCSF / CEF export to your SIEM.
Self-hosted & air-gapped
Run entirely in your network with local models; no data leaves your environment.
SOX & GDPR tooling
Change-control evidence, data export & erasure, and update-set capture for regulated change.
White-label ready
Your logo, colors, fonts and documents per tenant; the product looks like yours.
07 / Why AITHEOR

The speed of AI, the discipline of an architect

Speed
Best-practice gate
Native & supportable
Audit trail
AITHEOR
Hours
✓
✓
Built-in
Hand-coding / CLI
Days to weeks
✕
✓
Manual
Generic AI codegen
Fast
✕
✕
None
Offshore SI delivery
Weeks to months
Varies
✓
Manual
08 / From the field

What platform teams say

“I described the change, approved the plan, and the update set was in UAT before standup. The audit trail came for free.”
PO
ServiceNow Platform Owner
Global bank
“It builds the way our architects would: catalog variables over OOTB fields, group-based fulfilment, ATF on every story. The quality gate caught things our reviews missed.”
MA
Certified Master Architect
Healthcare enterprise
“Running it in our own VPC with our own keys, no Now Assist licence, was the only way this got through our security review.”
PE
Head of Platform Engineering
Public sector
09 / AITHEOR + ServiceNow

Built on top of ServiceNow

AITHEOR builds on the official ServiceNow SDK and adds the delivery layer platform teams need around it: governance, cross-instance pipelines, audit and portability. Complementary, not a replacement.

Bring any model
Claude, OpenAI, Gemini, Azure, Bedrock, GitHub Models or local Ollama, no forced default.
Runs in your boundary
Self-hosted or air-gapped, with BYO-key encryption. Data and keys never leave your environment.
Cross-instance delivery
Plan → test → prod pipelines, rollback and governance across many instances, not locked to one.
Portable & supportable
Native code on the official ServiceNow SDK with two-way XML transform. Your code stays standard ServiceNow you own.
10 / FAQ

Questions, answered

Ready to clear your ServiceNow backlog?

Book a 30-minute walkthrough and we'll run a real story from your instance through plan → review → build → deploy, live.

Enterprise platform · bring any AI model · cloud or self-managed